Incident Resolving

INCIDENT RESOLVING

In an average company, hundreds of incidents occur per week *. Some of these incidents are truly critical. Incidents significantly affect the service quality and stop important business processes. Those are expensive for the company, because they cost internal resources, time and money.

Incidents affect not only the IT department itself but also the entire company. A single critical incident alone can cost IT tens of thousands of euros. The consequential costs for the company are more than twice as high due to the loss of productivity. Thus, the overall cost of a single critical incident for the company is on average in the 5- to 6-digit range.

Additionally there is the duration for the detection and correction of the errors as well as the cause analysis. The Mean Time to Repair (MTTR) for critical incidents amounts to several hours on average. This time is further extended by the flood of generated incidents, including unnecessary duplicates along with repetitions. For the subsequent root cause analysis, even more hours are spent and people are tied to the process of avoiding repetition of the same error. For many companies coping with such an event flood is a challenge.

* Research study by Quocirca and Splunk | November 2017
Incident Resolving
THE FLOWSTER SOLUTION FOR

INCIDENT RESOLVING

FLOWSTER Studio efficiently automates the incident resolving process. FLOWSTER Studio supports ITSM tools throughout the entire process chain in case of incidents – starting from the alert via the ticket entry and troubleshooting up to closing the ticket as well as reporting. Disruptions are quickly eliminated even in heterogeneous IT environments.

 

HIGHLIGHTS

  • Automated incident resolving reduces the total cost of critical IT errors
  • Approximately one-third of unnecessary IT incidents can be solved easily and cost-efficient by automated processes
  • IT incidents can be remedied much faster and consequently, important resources for the root cause analysis can be released
  • Productivity loss from IT incident failures is drastically reduced through automated incident resolving

ADVANTAGES

Zeitersparnis

TIME SAVING

The throughput times for the remediation of especially critical incidents are enormously shortened by automated processes

Kostenersparnis

COST SAVING

Automated processes reduce the overall costs and impact of corporate IT incidents

Transparenz

TRANSPARENCY

Significantly improved prioritization of incidents by providing access to data from all areas of the IT-staff infrastructure

WORKFLOW EXAMPLE  FOR INCIDENT RESOLVING

WITH FLOWSTER STUDIO

Workflow Example: Incident Resolving with FLOWSTER Studio

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