In an average company, hundreds of incidents occur per week*. Some of these incidents are even critical. Incidents significantly affect service quality and stop important business processes. They are expensive for the company, as they cost resources, time and thus money.
Incident Resolving
Significant costs for companies
Incidents not only affect the IT department itself, but also the entire company. A single critical incident can cost IT alone tens of thousands of euros. The follow-up costs for the company are additionally more than twice as high due to the loss of productivity. This means that the total costs for a single critical incident for the company are in the 5- to 6-digit range on average.
Significant loss of time in case of errors
Added to this the time taken to detect and rectify the errors and analyse the causes is considerable. The Mean Time to Repair (MTTR) for critical incidents amounts to several hours on average. This time is further extended by the flood of incidents generated, including unnecessary duplicates and repetitions. For the subsequent root cause analysis, further hours must be spent and employees tied up in order to exclude repetitions of the same error. For many companies, managing this flood of events is a challenge.
THE FLOWSTER SOLUTION FOR
INCIDENT RESOLVING
FLOWSTER Studio efficiently automates incident resolving. FLOWSTER Studio supports ITSM tools along the entire incident process chain – from alerting, ticket entry and problem resolution to ticket closure and reporting. Faults are quickly eliminated even in heterogeneous IT environments. With FLOWSTER Studio, you can solve the majority of standard incidents per month automatically. This gives you more time to devote to critical incidents.
HIGHLIGHTS
- Automated incident resolving reduces the total cost of critical errors in IT
- About two-thirds of unnecessary IT incidents can be solved easily and inexpensively through automated processes
- IT incidents can be resolved much faster and resources can be freed up for the root cause analysis
- The loss of productivity due to downtime caused by IT incidents is drastically reduced through automated resolving
ADVANTAGES
TIME SAVING
The time required to resolve incidents, especially critical ones, is reduced enormously by automated processes
COST SAVINGS
Automated processes reduce overall
costs and impacts due to IT incidents for companies
TRANSPARENCY
Better prioritization of incidents through access to data from all areas of the infrastructure for IT employees
WORKFLOW EXAMPLE FOR INCIDENT RESOLVING
WITH FLOWSTER STUDIO
Do you still have questions?
Would you like to advance your IT automation? Make an appointment and we will answer the following questions, among others:
- What are the options?
- Which solution suits you?
- What is the cost structure?
