Case Study: Holistic Automation in Telecommunications

As an innovation and technology leader in data transmission, our customer provides the foundation for digitalization in large parts of Germany. This requires efficient and powerful IT that delivers services reliably and quickly. To ensure this, the company has been automating its processes for a long time. However, increasing demands on IT made a new approach to automation necessary.

The telecommunications provider supplies large parts of several federal states with reliable technology. The portfolio ranges from telephony and mobile communications to complex site networking and data center operations to future-oriented high-speed internet. To meet this standard internally as well, our customer relied early on automating its IT processes. For this purpose, isolated solutions were developed, various applications were used, and countless scripts were written. However, due to the company's rapid growth both in customers and services offered, this piecemeal approach eventually reached its limits.

The overview began to suffer and system maintenance was barely practical to handle. The dilemma: the work already done and tools deployed should not be discarded. After a thorough market analysis, it was finally clear: the new solution should be able to reuse the existing scripts and enable holistic automation overall.

Solution with FLOWSTER

With FLOWSTER, the telecommunications provider was able to integrate its existing scripts and automations into a central platform. The holistic automation now enables better overview, easier maintenance, and scalable processes for the company's continued growth.

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