IT skills shortage
IT service desk automation: self-service instead of ticket backlog
When IT specialists are hard to find, recurring tickets have to disappear. With FLOWSTER, employees handle standard requests themselves, and auto-remediation fixes known issues before a ticket is even created.
BITMi member · Software made in Germany · GDPR-compliant · Audit-proof · From mid-sized companies to corporations
IT skills shortage: why more staff is not the answer
Open IT positions stay vacant for months. At the same time, the service desk fills up with the same requests over and over: reset a password, access to a drive, new software, a locked account.
These requests need no expert knowledge, but they tie up your specialists. FLOWSTER turns them into self-service workflows: employees submit a form, the workflow checks it, obtains approvals and makes the change – with a complete log.
How FLOWSTER relieves your service desk
Self-service portal
Employees handle standard requests themselves via forms – no ticket, no waiting for IT.
Auto-remediation
Known issues are detected and fixed automatically, such as full drives or hung services.
Approvals without ticket chains
Where approval is needed, the workflow obtains it directly from the responsible person.
No workflow limits
Workflow runtime and frequency are unlimited in every edition, even with many requests.
Typical tickets that disappear with self-service
- Password reset and account unlock
- Access to drives, groups and mailboxes
- Software requests with approval
- Requests for new hardware or accessories
- Managing distribution lists and teams
- Automatic fixes for known issues
Practical examples
Access request in minutes
Request via form, approval by the data owner, rights are set automatically and recertified later.
Free up disk space automatically
When a drive fills up, the workflow cleans up according to fixed rules and only notifies the team when needed.
Software in one click
Employees choose the software, their manager approves, installation runs automatically.
Frequently asked questions about IT self-service
What is IT self-service?
With IT self-service, employees handle standard requests themselves, such as password resets or access requests. A workflow checks the request, obtains approvals and makes the change automatically.
What does auto-remediation mean?
Known issues are detected automatically and fixed according to defined rules before a ticket is even created.
Does this help with the IT skills shortage?
It does not replace specialists, but it takes recurring routine work off their hands. That leaves more time for tasks that really need expertise.
Is security maintained?
Yes. Critical steps go through approvals, role and permission management controls who may do what, and every step is logged.
What happens if a step fails?
Every FLOWSTER workflow can include error handling routines. You define how the workflow reacts, for example by notifying the team.
How quickly can a first self-service workflow be built?
In a few hours instead of days or weeks.
Read more
Which ticket should disappear first?
Start for free with 5 workflows or get to know FLOWSTER in our next webinar.