Multi Cloud Portal Unites Two Worlds: DevOps and IT Operations

Many companies have two coexisting IT areas: software development (DevOps) and classic IT operations. Each area administers its own systems (e.g., application, server, or user management). When important changes are made to systems, it is crucial to make these visible transparently across all levels of the infrastructure for each area.

The Problem

Since DevOps and IT operations are essentially two parallel organizations, one area is not involved in the work of the other and has little insight into its systems and their changes. If changes are only temporary or affect only a limited part of the entire infrastructure, there are hardly any disruptions. But especially in modern hybrid environments, this circumstance means that IT operations don't know exactly which systems are being used and how. This also means that existing ITSM processes are often not properly followed.

If, for example, changes are made independently by IT operations or DevOps and these are not communicated or checked by the other area, this can lead to serious problems. Therefore, a mechanism is needed that can recognize the levels of the infrastructure and relate them to each other. This way, IT operations can quickly identify and specifically eliminate problems that occur.

A Solution is in Sight

The Multi Cloud Portal takes over this function. It transparently displays the DevOps environment by application, locality, or execution and connects it with conventional IT operations. The Multi Cloud Portal is so flexible in its presentation that any structure can be mapped. Changes are recorded and are thus clearly visible to both areas.

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