Case Study: SAC Automates IT Services with FLOWSTER

SAC GmbH, as a full service provider, delivers IT services at the highest level and ensures smooth operation of their customers' IT infrastructure. User management alone caused an annual effort of 5,000 hours. To reduce this, the company relied on automation. This reduced workloads while simultaneously increasing quality. Additionally, SAC can now offer additional services that were not possible before automation.

Due to the shortage of skilled workers, more and more work is being outsourced to specialized IT service providers. As a result, the demands on these providers are constantly increasing. At the same time, the complexity of tasks is growing. More and more is required: systems must be scalable, quality must be high, and processing times and costs should be as low as possible. This is also the case at SAC GmbH from Darmstadt.

The service provider specializes in reliable and stable operational processes for highly available IT infrastructures. With offices in Mannheim, Hanau, and Karlsruhe, SAC supports both mid-sized customers and corporations with process optimization and takes over the entire operational management.

The services range from business impact analysis to emergency planning to monitoring, reporting, and 24×7 service desk with on-site availability. To optimally fulfill and further develop these complex tasks in the future, automation of IT processes was unavoidable.

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Curious to Learn More?

Read the detailed interview with SAC Managing Director Thorsten Podzimek to learn how the company specifically saves 5,000 work hours per year.

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