Case Study: Mainova AG Automates ITSM Processes with FLOWSTER
The importance of IT is also increasing in the energy industry. Processes are subject to sustainable and profound changes, becoming increasingly digitized and automated. The transformation ranges from smart metering systems to next-generation meters. All of this places high demands on IT, including at Mainova AG in Frankfurt am Main.
Mainova's IT significantly supports the company in achieving its business goals while simultaneously meeting efficiency requirements through digitalization. To do this, it must provide infrastructure services reliably, securely, and cost-effectively. To ensure this, automation was essential.
The case study describes how the largest energy supplier in the Rhine-Main area relieves its employees from routine tasks through IT automation with FLOWSTER while saving considerable time – with a significant reduction in error susceptibility. Learn about the benefits Mainova AG has gained from automated ordering of IT services via self-service – such as significantly better process flows and their documentation as well as higher traceability and quality.