All customers with an active support agreement* are entitled to contact the corresponding agreed support medium 365 days a year and around the clock to open a support case. The telephone hotline can be reached (depending on the maintenance agreement) during business hours from 9 a.m. – 5 p.m. (CET)
QUICK HELP VIA REMOTE
To start a remote session with a FLOWSTER support technician, please click on the adjacent download link. We use TeamViewer Quick Support – Thus, neither installation nor administrator rights are required. You can simply download the module, open it and tell your supporter the displayed ID and password. This way you get fast and uncomplicated technical support.
If you have opted for premium support, you can use the following support form to send us a request by e-mail. Please inform us exactly about the occurred error (s) and give us the exact contact person in terms of a response possibility. We will contact you as soon as possible.
SUPPORT ONLINE FORM
* Information regarding the type, duration and access to the support can be obtained from FLOWSTER Studio in the so called Administrator (Information License) module or from the Support Guide.