All customers with an active support agreement * are eligible to contact the designated support unit 365 days a year, 24 hours a day to initiate a support case. The telephone hotline can be reached (depending on the maintenance agreement) within the business hours between 9 a. m – 6 p. m (CET)
SWIFT HELP BY REMOTE
To start a remote session with a FLOWSTER Support Technician, please click on the accompanying download link. We use TeamViewer QuickSupport – so no installation or administrator rights are required. You can simply download the module, open it and tell your supporter the displayed ID and password. You get technical support promptly and easily.
If you have opted for premium support, you can use the following support form to send us a request by e-mail. Please inform us exactly about the occurred error (s) and give us the exact contact person in terms of a response possibility. We will contact you as soon as possible.
SUPPORT ONLINE FORM
* Information regarding the type, duration and access to the support can be obtained from FLOWSTER Studio in the so called Administrator (Information License) module or from the Support Guide.