While most organizations are aware of the need to automate their IT infrastructure, there are different starting points for those responsible. On the one hand, the individual departments must provide services constantly faster, but they are bound by time-consuming routine activities within the daily business. On the other hand, management has to optimize important business processes and drive innovation, whose implementation puts additional pressure on respective specialist departments. The problem on the departments’ side is therefore more due to a lack of time resources, while on the other side, in terms of management, it is usually the issue of cost reduction that plays the more important role.
In both cases, however, it is often unknown which concrete potentials for automation actually exists, both – within the specialist areas as well as the company level in the overall business processes. Many companies waste enormous opportunities in terms of time and cost savings. The FLOWSTER Automation Guide provides important clues to identify and profitably realize the automation potential.
AUTOMATION GUIDE APPROACHES
The FLOWSTER Automation Guide looks at possible use cases in the individual departments in a bottom-up approach – based on technical interviews. In open workshops, both – known use cases as well as previously unobserved areas are identified. In addition to the technical feasibility for automation, the implementation is also evaluated commercially, which results in a concrete consideration of the potential time savings per use case.
The FLOWSTER Automation Guide analyzes through the top-down approach complaints and ordering processes at the IT level. It provides an overarching view of common incidents, which in addition to unnecessary costs for IT departments, also means significantly higher subsequent costs due to downtime for the entire company. The errors thus detected can be avoided or reduced by automation in the future and the resulting resources freed up for necessary root-cause analysis can be used more meaningfully.
AUTOMATION GUIDE EXECUTION
AUTOMATION GUIDE OUTCOME
The FLOWSTER Automation Guide formed the basis within the scope of an IT automation project of Würth Elektronik eiSos GmbH & Co. KG in order to identify potential automats and thus to promote the holistic automation of IT infrastructure processes.
Joachim Süpple (Head of IT) and Denis Schlumpberger (Team Leader IT-Backoffice Systems) explain how they have implemented holistic concepts and methods for IT automation in their own company.